Dubai Commercial Complaint Cases Decline by 54% to 770 in 2019

Commercial complaints in Dubai declined by 54 percent in 2019 as sustained campaigns by Dubai Economy to reach out to traders helped improve relations within the business community.

The Commercial Compliance & Consumer Protection (CCCP) sector in Dubai Economy received 770 commercial complaints in 2019, compared to the 1,657 complaints received in 2018.

CCCP also received 476 enquiries, bringing the total transactions it handled to 1,246, a statement said.

Sector-wise, services led with a share of 39 percent of the complaints, followed by foods (16 percent) and decoration and buildings (12 percent).

Failure to adhere to the agreements terms and contract was the leading cause for complaints in 2019, in addition to commercial fraud and non-adherence to declared activity.

Most of the companies involved in the complaints were those owned by Emiratis, Indians, Egyptians, Pakistanis and Saudis, the statement added.

Mohammed Ali Rashed Lootah, CEO of CCCP, said: “We are pleased with the continuous year-on-year decline in the number of complaints we receive from merchants in the emirate. It indicates the success of our awareness campaigns rolled out on conventional as well as digital platforms.

“Our focus is on increasing confidence in our economy and strengthening the emirate’s reputation as a competitive global hub for sustainable business growth, while also consolidating its position among the most prominent investment, tourism, and shopping destinations worldwide.”